1. Introduction

At PlainSignal, we strive to provide exceptional photography services and products. This Refund Policy outlines our procedures regarding refunds, cancellations, and exchanges for the various services and products we offer. By purchasing our services or products, you agree to the terms of this Refund Policy.

2. Photography Services

2.1 Deposits and Booking Fees

To secure your photography session or event date, we require a non-refundable deposit or booking fee. This deposit serves to reserve your date and time and cover preliminary administrative work and preparation. Specific deposit amounts are outlined in your service agreement.

2.2 Cancellation by Client

Our cancellation policy for photography services is as follows:

• Cancellations 30+ days before the scheduled session: The deposit is non-refundable but may be applied to a rescheduled session within 6 months of the original date, subject to availability.
• Cancellations 14-29 days before the scheduled session: 50% of the total session fee is due and non-refundable.
• Cancellations less than 14 days before the scheduled session: 100% of the total session fee is due and non-refundable.

2.3 Rescheduling

We understand that circumstances may arise that require rescheduling your session. Our rescheduling policy is as follows:

• Rescheduling requests made 14+ days before the scheduled session: No additional fee, subject to availability.
• Rescheduling requests made less than 14 days before the scheduled session: A rescheduling fee of 25% of the session fee may apply, and the new date is subject to availability.
• Limit of one reschedule per booking: Additional reschedules may incur further fees.

2.4 Cancellation by PlainSignal

In the rare event that PlainSignal must cancel a photography session due to illness, emergency, or other unavoidable circumstances, we will make every effort to reschedule at a convenient time for you. If rescheduling is not possible or desired, a full refund of all fees paid will be issued.

2.5 Weather-Related Cancellations

For outdoor sessions affected by inclement weather:

• The decision to cancel due to weather will be made by mutual agreement between the client and photographer.
• Weather-related cancellations can be rescheduled without additional fees, subject to availability.
• If rescheduling is not possible within 3 months of the original date, the client may receive a refund of any amount paid beyond the non-refundable deposit.

2.6 Dissatisfaction with Services

If you are dissatisfied with the quality of our photography services, please contact us within 14 days of receiving your images. We will work with you to address your concerns, which may include:

• Additional editing of select images
• A partial refund, determined on a case-by-case basis
• A complimentary mini-session (for portrait clients)

Any request for adjustments or refunds must be made in writing with specific details about the areas of dissatisfaction.

3. Digital Products

3.1 Digital Downloads

Due to the nature of digital products (including presets, digital guides, templates, and other downloadable content), all sales are final, and we do not offer refunds once the digital product has been downloaded or access has been granted.

3.2 Technical Issues

If you experience technical difficulties with downloading or accessing your purchased digital product:

• Contact us within 7 days of purchase with details of the issue.
• We will work to resolve the technical problem or provide an alternative delivery method.
• If we cannot resolve the issue within 14 days, we will issue a full refund.

3.3 Compatibility Issues

We clearly state system requirements and compatibility information for all digital products. Refunds will not be issued for compatibility issues if these requirements were clearly communicated at the time of purchase.

4. Physical Products

4.1 Print Products

For physical products such as prints, albums, and other printed materials:

• Custom-made products: Once production has begun on custom products (including albums, wall art, and personalized items), cancellations or refunds are not available as these items are created specifically for you.
• Defective products: If you receive a product that is damaged or defective, please notify us within 7 days of receipt with photographs of the damage. We will replace the item at no additional cost.
• Color variations: Please note that colors may appear slightly different on printed products compared to digital screens due to differences in color calibration and printing processes. Minor color variations are not considered defects.

4.2 Shipping Issues

If a product is lost or significantly delayed during shipping:

• We will work with the shipping carrier to locate the package.
• If the package cannot be located within 30 days of the expected delivery date, we will replace the order at no additional cost.
• For international shipments, please allow additional time for customs processing before requesting a replacement.

5. Workshops and Educational Events

5.1 In-Person Workshops

For photography workshops, courses, and educational events:

• Cancellations 30+ days before the event: Full refund minus a processing fee (typically 10% of the workshop cost).
• Cancellations 14-29 days before the event: 50% refund.
• Cancellations less than 14 days before the event: No refund.
• Transfer option: Instead of cancelling, you may transfer your registration to another person at no additional cost by notifying us in writing at least 7 days before the event.

5.2 Online Courses

For online courses and virtual workshops:

• We offer a 14-day money-back guarantee for online courses if you are not satisfied with the content.
• To qualify for a refund, you must have completed less than 30% of the course material and submit your refund request in writing, including specific reasons for dissatisfaction.
• Once access to downloadable materials has been granted, refunds are no longer available.

5.3 Workshop Cancellation by PlainSignal

If we must cancel a workshop or event:

• Participants will receive a full refund of all fees paid.
• Alternatively, participants may transfer their registration to another scheduled workshop or event.
• PlainSignal is not responsible for non-refundable travel expenses incurred by participants. We recommend purchasing travel insurance for workshops requiring travel.

6. Refund Process

6.1 How to Request a Refund

To request a refund, please:

1. Contact us at [email protected] with the subject line "Refund Request"
2. Include your order number, purchase date, and details about the product or service
3. Provide the reason for your refund request
4. Include any relevant supporting documentation (such as photos of damaged products)

6.2 Refund Processing

When a refund is approved:

• Refunds will be issued using the original payment method when possible.
• Processing time for refunds is typically 5-10 business days, depending on your payment provider.
• For credit card payments, refunds may take 1-2 billing cycles to appear on your statement, depending on your credit card company.

7. Gift Certificates

Gift certificates and gift cards for PlainSignal services:

• Are non-refundable
• Cannot be redeemed for cash
• Expire 12 months from the date of purchase unless otherwise specified
• May be transferred to another person

8. Special Circumstances

We understand that extraordinary circumstances can arise. In cases of serious illness, bereavement, or other exceptional situations, we may consider requests for refunds or rescheduling outside our standard policy on a case-by-case basis. Supporting documentation may be required.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Information

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By phone: +441894394162
• By mail: 56 King Squares, Port Lolafurt, HP13 7TG, United Kingdom